Step 1: Input Your Customer Success Data

• Business Name: [companyname]
• Customer Count: [totalcustomers]
• Monthly Churn Rate: [churnpercentage]
• Customer Success Team: [teamsize]
• Current ARR: [annualrecurringrevenue]
• Expansion Revenue: [expansionrevenuepercentage]

  Step 2: Run the Customer Success Analysis

The tool will assess:

• Customer Health Scoring: Risk assessment and health monitoring
• Onboarding Optimization: Time to value and activation rates
• Retention Strategies: Churn prevention and customer engagement
• Expansion Opportunities: Upsell, cross-sell, and expansion revenue
• Success Metrics: KPIs and performance tracking

  Step 3: Get Your Customer Success Strategy

• Health Scoring Model: Customer risk assessment framework
• Onboarding Playbook: Systematic onboarding process
• Retention Tactics: Churn prevention and engagement strategies
• Expansion Framework: Revenue growth through customer success
• Implementation Plan: Specific actions with timelines and metrics

  Complete this customer success framework and build systematic approaches to reduce churn by 30% and increase expansion revenue by 25%.